Helpdesk Coordinator

Due to exciting growth plans, new client wins and improvements to our internal systems we are looking for a new Helpdesk Co-ordinator to join our team in our Belfast Office, managing a public sector helpdesk and providing support to the senior managers of the division., * Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.

• Providing full administrative support to the helpdesk team and senior managers
• Logging planned, reactive and quotation calls on database
• Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required
• Monitoring of jobs status to ensure KPIs are met
• Collation and completion of engineers paperwork, and inputting timesheet hours on database
• Create word documents, spreadsheets or reports to management requirements
• Creation and updating of client and management reports on a daily/ weekly/ basis as required
• Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
• Assist managers with the production of project specific documentation to ensure deadlines are met.
• Logging of Jobs, Preventative Planned Maintenance and Reactive
• Any other duties as deemed appropriate.

The successful candidate will be able to work independently and as part of a team, have excellent problem-solving skills, and be able to handle multiple tasks at once.

The ideal candidate will have experience in a property maintenance or related environment, and will have a good office or helpdesk experience with the ability to multi task as part of a small team.

Strong admin and IT abilities are essential together with a confident & professional approach., * Highly organised with meticulous attention to detail

• An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients
• Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients
• Ability to analyse figures with good arithmetical skills
• The ability to work independently and with minimal supervision
• The ability to multi-task, prioritise and remain calm under pressure
• Excellent IT skills, and proficient with MS Office Word, Excel, Outlook

Experience Required:

• 5 years in office experience in a similar environment.
• Previous experience in a property maintenance or related area
• Previous helpdesk management experience
• Previous supervisory experience, * GCSE or equivalent (preferred)

Experience:

• Helpdesk: 2 years (preferred)
• Customer service: 2 years (preferred)

Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking

At TOTALIS we are a Construction, Fit Out and Facilities Management provider with offices across the UK. We carry out a wide range of projects for a variety of private, public sector and retail clients.