IT & Clinical Systems Support Officer

Voyager Family Health is looking for a practical, proactive IT & Clinical Systems Support Officer who enjoys solving problems and helping people.

In this role, you'll be the go-to person for day-to-day IT support across our GP practice, helping clinical and administrative staff quickly resolve technical issues so they can focus on what matters most - patient care.

This is a hands-on role where no two days are the same. From fixing printers and supporting clinical systems to setting up equipment for new staff, you'll play a key part in keeping the practice running efficiently.

What You'll Be Doing

Supporting the Practice's IT Systems

• Acting as the first point of contact for IT and systems issues
• Troubleshooting problems with:

• Printers, scanners and peripherals

-Telephony systems and phone bars

• Self check-in kiosks

• Workstations and user access

• Add-on software and system integrations

• Responding quickly to issues that impact clinic operations
• Escalating technical issues to NHS IT support when needed
• Keeping simple records of IT issues and resolutions

Proactive Support

• Carrying out routine checks on IT equipment
• Identifying potential problems before they disrupt clinics
• Helping set up equipment and user accounts for new starters
• Supporting IT setup for meetings and training sessions
• Helping staff use systems more effectively
• Keeping our Social Media up to date

Supporting the Practice Environment

• Assisting with room setups and equipment moves
• Reporting facilities issues
• Supporting contractor access where required

Do you have experience in Medical office experience?, Do you have a GCSE?, You don't need to be a senior IT specialist, but you should be technically confident, practical and solution-focused.

Essential

• Experience troubleshooting IT issues
• Confidence working with IT hardware and software
• Strong problem-solving skills
• Good communication skills with both technical and non-technical users
• Ability to stay calm and organised in a busy environment
• GCSE English and Maths (or equivalent)

Desirable

• IT qualification or relevant training
• Experience supporting users in a busy workplace
• Experience in a GP practice or healthcare environment
• Familiarity with NHS IT systems, * Enjoys fixing problems and helping people
• Is approachable and supportive
• Takes initiative and looks for solutions
• Is reliable and organised
• Works well independently but enjoys being part of a team

Pulled from the full job description

• Employee discount
• Free flu jabs
• On-site parking, Pay: £13.00-£14.00 per hour

Expected hours: 37.5 per week

Benefits:

• Employee discount
• Free flu jabs
• On-site parking

Voyager Family Health is a well-established and forward-thinking GP practice committed to delivering high-quality, patient-centred care in a friendly and supportive environment. We are the largest GP practice in Farnborough, serving over 20,000 patients, and operate from modern, state-of-the-art premises designed to support both excellent patient care and an efficient working environment for our staff. Our large multidisciplinary team works collaboratively to ensure patients receive timely, compassionate care, and we are proud of our reputation for being both caring and innovative. We are committed to continuous improvement, investing in our systems, facilities, and people so that we can provide the best possible service to our community.