2nd Line IT Support Engineer

You will be responsible for providing 2nd line technical support to a range of external clients, troubleshooting and resolving escalated issues while ensuring excellent customer service. You ll work closely with senior engineers and the wider service desk to deliver efficient and effective IT solutions. Key Responsibilities

• Provide 2nd Line support across a variety of client environments
• Troubleshoot and resolve escalated hardware, software, and network issues
• Support and maintain Microsoft 365 environments
• Work across the full Microsoft stack including Windows Server, Azure, Active Directory, and Exchange
• Assist with system upgrades, migrations, and project work
• Maintain documentation and update ticketing systems
• Deliver excellent customer service while managing multiple priorities, If you're a technical support engineer with MSP experience looking to join a company embracing modern Microsoft technologies and AI-driven solutions, this could be a great next step in your career.

• Previous experience working within an MSP environment
• Strong knowledge of the Microsoft stack (Microsoft 365, Windows Server, Active Directory, Azure)
• Experience providing 2nd line IT support
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
• Excellent troubleshooting and communication skills
• Microsoft Copilot / Copilot 365 experience would be advantageous

• Salary of £30,000 £35,000 depending on experience
• Flexible working available after successful completion of probation
• Opportunity to work with modern Microsoft and AI technologies
• Supportive technical team and opportunities for career progression

A growing and forward-thinking Managed Service Provider based in Cornwall is looking for a 2nd Line IT Support Engineer to join their technical team. This is a great opportunity for someone with MSP experience who enjoys solving technical problems, supporting a variety of clients, and working with the latest Microsoft technologies. The business is currently expanding its AI capabilities, so exposure to Microsoft Copilot / Copilot 365 would be highly desirable for candidates looking to work with emerging technologies.