Information Manager

Leadership

• Lead and manage a high-performing Information Services team, including Senior Information Officers and Information Officers.
• Provide line management, mentoring, and performance management to team members.
• Support professional development and maintain high service standards across the team.
• Client Relationship & Account Management.
• Act as a key point of contact for the client, maintaining strong relationships with senior stakeholders.
• Manage workflows, contribute to service strategy, and provide reporting on team performance and service delivery.
• Liaise regularly with the client regarding operational delivery, team activity, and service improvements

Legal Research & Enquiry Services

• Deliver complex and high-level legal research across a broad range of practice areas.
• Support and guide the team in responding to research enquiries and maintaining quality standards.
• Monitor enquiry trends and identify opportunities to improve service delivery and efficiency.

Resource & Budget Management

• Manage the annual information services budget and track resource utilisation and spend.
• Review, evaluate, and pilot new research databases, tools, and modules.
• Lead or support commercial discussions with information vendors, including licence reviews, contract negotiations, and procurement activities.

Project & Service Development

• Lead or support projects aimed at improving services, processes, and research capabilities.
• Work closely with stakeholders to identify opportunities for service development and innovation.
• Promote the information service internally and encourage engagement with end users and key stakeholders.

• Minimum six years' experience in Information Services, ideally within a legal or professional services environment.
• Strong experience conducting advanced legal research and responding to complex research enquiries.
• Extensive knowledge of major legal research platforms and information resources.
• Demonstrated team leadership or line management experience.
• Ability to build strong relationships and communicate effectively with senior stakeholders, including partners and senior management within law firms.
• Experience managing budgets, vendors, and database procurement.
• Degree or postgraduate qualification in an information-related discipline, or equivalent professional qualification (e.g., CILIP Chartership) is desirable.

A leading global provider of professional legal and business services is seeking an experienced Information Manager to lead and develop an established information services team supporting a major law firm client.