Technical Support Engineer

A great opportunity for a DesksideDeskside Support Engineer to join an -site IT team in Manchester. You'll handle technical issues that can't be resolved remotely, taking full ownership of incidents and service requests while delivering excellent -to-face support., + Provide desksidedeskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools

• Resolve incidents and service requests requiring -site intervention.

• Maintain accurate updates in the ITSMITSM system and communicate clearly with users.

• Escalate P1P1/P2P2 issues when required.

• Support product/application evaluations and follow all documented IT processes. What Success Looks Like

• Effective resolution of issues beyond 1st1st Line and remote 2nd2nd Line capability.

• Professional communication and strong -focused service.

• Accurate ticket management and prioritisation.

• Positive management of user expectations and service perception. Essential skills

• Experience in desksidedeskside/ st & nd Line support.
• Strong communication and -facing skills.
• Strong knowledge of Windows 10 and Microsoft Office.
• Experience with Active Directory (password resets, account management).
• Understanding of antivirus, Defender, and basic security tools.
• Familiarity with encryption technologies (training provided).
• Hardware support: laptops, desktops, peripherals, printers.
• Basic networking: patching, connectivity checks, troubleshooting.
• Experience using an ITSMITSM platform (ServiceNowServiceNow or similar).
• Ability to diagnose and resolve desktop, software, and user issues.