Technical Support Specialist (Part-Time Contract)

• This is a hands-on 1st Line Desktop Support role with a strong deskside focus (80% onsite support, 20% remote). You'll support around 150 users across a multi-floor office, ensuring smooth day-to-day IT operations while proactively improving device performance.
• Provide in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices
• Troubleshoot issues across Windows (90%) and Mac (10%) environments
• Build, configure, and repair laptops and end-user devices
• Proactively monitor device performance, identify issues, and implement fixes before user impact
• Support onboarding and offboarding processes
• Use automation to reduce repetitive tasks
• Leverage AI tools to triage tickets, summarise logs, and maintain knowledge articles
• Deliver excellent user support, training, and communication

• Experience in desktop/IT support
• Strong knowledge of:
• o Windows and Mac OS
• o Microsoft Office 365
• o Active Directory fundamentals
• o Mobile Device Management (Intune/Azure)
• o Hardware/software troubleshooting
• Basic networking knowledge
• Understanding of ITIL practices
• Excellent problem-solving and organisational skills
• Strong customer service mindset with excellent verbal communication skills

We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Technical Support Specialist to join their team in Farringdon on a part time basis. About the Team You'll join a collaborative and inclusive support team, with members across the UK and France, forming part of a wider global infrastructure organisation of 300+ professionals. The team culture is friendly, supportive, and highly focused on delivering excellent user experience., Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.