Desktop Support Technician (Level 2)
Global Technology Solutions Ltd.
Manor Park, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
£ 38KJob location
Manor Park, United Kingdom
Tech stack
Microsoft Windows
Macintosh Computers
iOS
Apple Mac Systems
Issue Tracking Systems
Laptops
ServiceNow
Requirements
Provide Desktop L2 support for a windows and MAC environment. Working technical knowledge in order to troubleshoot Laptops, Macs and iPhone issues. Working with the ticketing system Service Now. Strong verbal and written communication. Experience of managing a team in a busy and fast paced environment. Client facing soft skills., * Technical Proficiency: Proven experience in L2 desktop support within enterprise environments.
- Platform Knowledge: Advanced troubleshooting skills for Windows, macOS, and iOS (iPhone).
- Systems: Proficiency in using Service Now for ticket management and reporting.
- Leadership: Demonstrated experience managing a technical team under high-pressure conditions.
- Communication: Excellent verbal and written communication skills are essential.
- Professionalism: High-level client-facing soft skills suitable for a corporate professional services environment.
