Computer Support Specialist

• Accountable for the full lifecycle of end-user computing, from foundational support through to technical design, ensuring a secure, reliable and optimal user experience across AELTC services. This includes responsibility for:
• End-to-end administration of the Microsoft 365 application stack, including Endpoint Manager (Intune), Outlook, OneDrive, Teams and SharePoint
• Management and support of end-user hardware platforms, including desktops, laptops, iPads, iPhones, printers and scanners
• Enablement and support of home and remote working environments, including secure access via Cisco VPN
• Collaborate with the team to develop and improve the standard operating environment, taking accountability for the design, planning, and delivery of end-user computing projects from inception to completion.
• Provide high-quality, reliable technical support for Club and AELTC events, including delivery outside standard business hours whenever required.
• Administration of user accounts via Active Directory and Entra ID (Azure AD).
• Build packaged applications for deployment using Microsoft InTune and Patch My PC.
• Design, own and maintain technical runbooks and acceptance criteria for existing and new technologies, ensuring they are accurate, operationally effective and aligned with AELTC standards.
• Recommend and procure the right software licences for the computing estate, to ensure compliance, cost control and only buying what the AELTC needs.
• Drive the development of AI Copilot initiatives to support colleagues in getting value from the technology, delivering measurable benefit to the organisation.
• Work in partnership with the information security team to implement initiatives for any 'cyber first' response threats which can be used by the Service Desk, ensuring consistent, quick, and secure handling of potential threats.
• Design and build Intune and Group Policies across the AELTC computing platform, ensuring all processes and procedures are maintained and updated as requirements change.
• Support the Compliance team in compliance matters, including but not limited to;
• Joiner and leaver account management
• GDPR investigations
• Quarterly internal auditing
• Broader security initiatives
• Develop and support collaborative working platforms, to ensure we remain current with emerging collaboration technologies and innovations.
• Use the Freshworks ITSM suite daily to log, update and resolve user incidents to maintain effective communication and a positive support experience.

What part your role will play in The Championships

• Plan the installation and decommission of computer services to existing and new Championships locations. This will require you to work collaboratively with stakeholders across the AELTC, including those in Technology, the Championships planning team and a variety of 3rd parties.
• Develop subject matter expertise on a variety of Championships specific services, recognising their annual evolution, so you can provide knowledgeable guidance and support operational readiness.
• Provide Service Desk support for the wider community when not otherwise engaged in specific predefined tasks.
• Document all new processes and take responsibility for creating clear, accurate knowledge-base articles for each product and service you manage.
• Build a daily check list of services to check by 0800hrs each day of The Championships to ensure each assigned business area is in a state of readiness for each day.
• Review post-Championships feedback of the computer platform and work with the Senior Technology Services Manager and Service Desk Team Leader to identify implement improvements that enhance performance
• Build and maintain strong, trusting, relationships with all Technology department peers and third parties to provide incident support and assessment through to resolution.

What we offer

At Wimbledon, we're proud to have work environment that's shaped by our heritage and commitment to excellence. This extends to ensuring every colleague feels part of something truly special. We're committed to supporting your wellbeing, personal growth and life beyond work. You'll also gain access to some uniquely Wimbledon experiences., * Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence

• The Technology Department's role is to provide and support IT systems and infrastructure both year-round and during The Championships. Our Championships systems include ticketing, public safety, tournament management and scoring & statistics. Our fodd & drink, retail and marketing systems continue throughout the year, together with systems to support the Wimbledon Museum & Tour, our Community Sports facilities in Raynes Park & Roehampton, and the management of the Members' club.

• You will have contemporary and practical experience in providing technical design and support for:
• The full suite of Microsoft systems including Windows, Office, PowerShell, Group Policy Editor, Outlook, SharePoint, Teams, Defender, OneNote, Forms, Power Tools and EndPoint InTune
• BYOD concepts and designs
• Application packaging concepts and designs
• Microsoft Copilot or other AI platforms
• Endpoint protection tools (EDR, anti-malware and device compliance)
• Identity and access management (user provisioning, MFA, least privilege)
• Wired and wireless print management solutions
• A detailed and demonstrable understanding of how Microsoft 365 licencing works, including the different licence options and what you get with them.
• Practical experience supporting a variety of personal computing devices including:
• Laptops and desktops from Lenovo and Apple,
• Apple iPhones and iPads
• Printers and scanners
• Practical experience of monitoring security alerts and the triage of new threats.
• A detailed and demonstrable working knowledge of networking protocols and routing.
• Strong inter-personal skills, including the ability to listen, influence and communicate with various audiences providing an exemplary customer experience.
• Excellent organisational skills with proven ability to work under pressure and to agreed service levels.

• Annual leave starts at 23 days plus bank holidays and rises with service
• Two additional paid closure days in December
• Pension scheme with employer contributions up to 10.5%
• Group Income Protection & Life Assurance
• Annual bonuses
• Employee loans
• Enhanced family leave, hybrid and flexible working options

Physical Health & Mental Wellbeing

• Private medical insurance and annual medical assessments
• 24/7 Employee Assistance Programme
• On-site gym and fitness facilities
• Trained Mental Health First Aiders
• Professional & Personal Development, including colleague development calendar
• Accredited learning and professional development opportunities

Exclusively Wimbledon

• Free daily lunch
• Complimentary Championships tickets
• Retail discounts, complimentary museum and tour tickets for friends and family
• Matched charitable giving
• Free Community Sports Centre membership
• A programme of social and sporting activities

* The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, hosted on the Grounds of one of the world's most prestigious tennis clubs.