Data Center Technician
Wipro Technologies
Charing Cross, United Kingdom
4 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
EnglishJob location
Charing Cross, United Kingdom
Tech stack
Microsoft Word
Microsoft Excel
IMac
Microsoft Outlook
Data Centers
Issue Tracking Systems
Microsoft Visio
Microsoft Software
Information Technology
ServiceNow
Job description
- Experience in using Service-Now to create changes and CTASK, updates statuses and close down changes on completion.
- Proactively monitoring Service-now for alerts, incidents and tasks, corresponding and communicating with third-party vendors and internal clients
- Create rack elevation plans and patching schematics using excel and Visio for copper and fibre connectivity.
- Patching, racking and stacking for installs, following internal best practices & IMAC process.
- Installation and testing of physical patching to equipment, dressing down and labelling cables.
- Material control, maintain records of deliveries, storage and update ticketing systems.
- Daily housekeeping checks, reporting on noncompliance issues, hardware alerts and tracking until remediated.
- Managing access control process for the datacentre, raising requests tickets for authorised approval.
- A Pro-active approach is required for this role, to continuously improve services and processes.
Requirements
- Excellent Microsoft skills, Excel, Word, Outlook & Teams
- Basic hardware support not just limited to manual power cycling of devices as well as replacing any hot swappable components on request
- Emergency call out requires attendance at DC within 1 hour maybe.
- Must hold a full UK driving licence.
- A flexible approach is a must: Predominately working week days 9 - 5 in London but would be required to cover project work after 19:00 on week days and at weekends when necessary, occasionally would be a requirement to cover workloads at the customers second active datacentre centre in Singapore
- Knowledgeable in technical project requirements to give guidance of physical provisioning, power, cooling and logical network connectivity.Must have strong experience of IT infrastructure working in an in-house or COLO datacentre.
