Helpdesk Manager

FM Search & Select are working with a growing facilities business in Airdrie who are looking to appoint a Helpdesk Manager to take ownership of a newly established helpdesk function. This is a fantastic opportunity for someone looking to step into a management role where they can build, shape and develop a team from the ground up, while also playing a key role in the wider office operations. ️ The Role You will be responsible for managing the day-to-day running of the helpdesk, ensuring efficient coordination of maintenance works, while also supporting the setup and organisation of a new office environment., + Managing all reactive and planned maintenance requests

• Overseeing scheduling of engineers and subcontractors
• Ensuring SLAs and KPIs are met across all contracts
• Acting as the main point of contact for clients and escalations
• Supporting the setup and development of a new helpdesk team
• Training, mentoring and managing helpdesk staff
• Implementing processes and improving operational efficiency
• Supporting general office management and administration
• Maintaining accurate records across CAFM and internal systems
• Driving high levels of customer service and performance

• Experience within an FM helpdesk / coordination / scheduling environment
• Someone ready to step into a management or supervisory role
• Strong organisational and leadership skills
• Confident communicator with the ability to manage stakeholders
• Proactive, hands-on approach with the ability to build processes
• Comfortable working in a growing and evolving business

• Salary up to £35,000
• Opportunity to build and lead your own team
• Key role in shaping a new helpdesk and office setup
• Stable, Monday-Friday working hours
• Supportive and growing business environment If you're looking for a role where you can take ownership, make an impact, and grow with a business, this is a great opportunity. Apply now or get in touch with FM Search & Select for more information.

Director at FM Search & Select Ltd Over 10 years experience We are passionate about connecting talent with opportunity in the Facilities Management (FM) sector. We established FM Search & Select to provide a specialist, insight-driven approach to recruitment-helping businesses build high-performing teams and professionals secure roles where they can thrive. Female-founded - Backed by 20+ years of combined industry expertise Genuine industry insight - We've worked in FM recruitment for many years, so we understand the challenges and opportunities Commitment to diversity & inclusion - Stronger teams are built on diverse talent At FM Search & Select, we don't just fill roles-we connect people with careers and help businesses grow with the right talent. If you're hiring or exploring your next move, let's connect! Our Specialisms Hard Services: Commercial Gas Engineers Air Conditioning Engineers Maintenance Electricians Fire Alarm Engineers BMS Engineers Fabric Technicians / Handypeople Supervisors, M&E Contract & Project Managers Senior & Board-Level Leadership Facilities Helpdesk & Administration Soft Services: Facilities Managers Cleaning Managers Security Managers Security Personnel Catering Staff Facilities Management & Administration Jobs that Maxine specialises in o Property o All Experience Levels o All Job Types View all jobs from Maxine McGrath - 10 jobs total View all jobs from FM Search & Select Ltd - 20 jobs total Report profile