Technical Support Engineer

ROE Visual Europe BV is looking for a Technical Support Engineer to strengthen our Technical Support team. You will combine deep technical knowledge with a customer-focused mindset, providing enterprise-level technical support to our customers across Europe and beyond. You will diagnose hardware and software issues, support installation and operation, and ensure timely and accurate resolutions. Support may be provided remotely via phone, email, chat, or remote desktop tools, or on-site when required.

You will be based at our European office in Leek, the Netherlands. From here, you will collaborate with QC and maintenance teams, prepare demo equipment, and support the Sales department with technical product demonstrations. This is a strong opportunity to develop your career within an innovative and international organisation at the forefront of high-end visual technology., * Take ownership of customer reported issues and follow them through to resolution

• Diagnose, troubleshoot, and research solutions for hardware and software issues

• Ask targeted questions to quickly understand the root cause of a problem

• Guide clients step by step via phone, email, chat, or remote access

• Escalate unresolved matters to internal teams such as Product Management

• Provide accurate and timely feedback to customers throughout the support process

• Use internal and external resources to ensure technically correct information Is provided

• Log all issues and resolutions clearly, and prepare accurate reports as needed

• Maintain professional and positive relationships with clients at all times

• Support the Sales department with technical product demonstrations

• Provide technical insights during client demos and presentations

• Work closely with the QC and maintenance departments

• Support client-side engineers and project managers during projects across Europe and beyond

· Proven experience as a Technical Support Engineer, LED engineer or LED technician, whether employed or freelance

· Hands-on experience with LED products and LED processing platforms

· Strong understanding of LED screen systems and related technology

· Able to diagnose and resolve technical issues methodically and under pressure

· Familiar with remote desktop tools and help desk software

· Excellent troubleshooting, communication and customer service skills

· Able to explain technical concepts clearly, both in writing and verbally

· Self-directed and comfortable working autonomously in the field and representing ROE Visual professionally with clients

· Willing and able to travel frequently across Europe and beyond

· Proficient in English, Dutch and additional European languages are a plus

• Opportunities for personal and professional development
• Working with industry-leading technology and international projects
• An informal working atmosphere with direct communication and short decision lines
• Full time, with flexibility to work additional hours in line with operational requirements
• Competitive salary and benefits package, Salaris: Vanaf €3.000,00 per maand

ROE Visual is a leading international manufacturer of high-quality LED solutions. With our headquarters and factory in China and regional offices in the United States, the Netherlands, the UK and Japan, we serve the entertainment and film industry worldwide. We are known for our quality, reliability and technical expertise. Our clients work on prestigious projects that are often delivered to tight deadlines, supported by a collaborative team. Our ambition? To contribute to visual productions that inspire millions of people worldwide.