Service Architect

Working across both public and private sector organisations, you'll play a key role in major transformation initiatives. You'll help shape how services are designed, structured, governed, and evolved-ensuring they deliver value from concept through to live operation.

This is a service-level architecture role, focused on end-to-end service design and lifecycle thinking-not detailed technical solution design or day-to-day delivery.

What You'll Be Doing

As a Service Architect, you'll work closely with clients and stakeholders, often embedded within transformation or service redesign programmes. Your focus will be on designing services that are practical, scalable, and sustainable-especially in complex, multi-supplier environments., * Understanding client business goals, operating environments, and drivers for change

• Designing and shaping end-to-end service models (people, process, technology, data, and suppliers)
• Supporting service transformation and Enterprise Service Management initiatives
• Aligning with governance frameworks and helping define effective service-level governance
• Providing assurance across service design, transition, and change to reduce risk
• Collaborating with architects, programme teams, change functions, and suppliers
• Contributing to capability growth and mentoring within the service architecture community

We're looking for consultants with strong service thinking and experience in complex environments. You don't need to meet every requirement, but you should demonstrate many of the following:

• Solid understanding of ITIL service management principles, applied pragmatically
• Experience designing or assuring services across the full service lifecycle
• Ability to bring together people, process, technology, data, and suppliers into cohesive services
• Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM)
• Strong stakeholder engagement and communication skills, including senior leadership interaction
• Ability to provide constructive challenge and assurance
• Awareness of organisational change, adoption, and behavioural factors
• Understanding of how automation and AI-enabled capabilities can enhance service performance

Additional Requirements

• Must hold, or be eligible for, National Security Vetting (SC clearance), If you're passionate about designing services that deliver real impact-and want to grow your career in a supportive, high-performing consulting environment-we'd love to hear from you.