Technical Support Engineer

Step into a high-impact role in cyber security - supporting world-leading enterprises and government organisations using cutting-edge IAM solutions., This isn't your standard support job. You'll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity. What You'll Be Doing

• Own and resolve complex technical issues for international customers
• Support enterprise-scale, multi-tier Microsoft environments
• Diagnose and troubleshoot high-impact production issues (often remotely)
• Collaborate directly with Development teams to deliver fixes
• Contribute to product improvement and customer experience
• Participate in an on-call rota (1 in 8 weeks)

• Experience in a technical support role (software / consultancy / SI / dealing with external customers not internal)
• Strong troubleshooting ability and communication skills
• Microsoft stack knowledge (IIS, SQL Server, Azure, Active Directory)
• Familiarity with vmware, networking (TCP/IP), and case management tools (Jenkins ideally)

Excellent salary + £3-5k shift bonus + £5k annual bonus + Private healthcare | Share scheme | Electric car scheme + Hybrid working (2 days in office) Why This Role Stands Out