IT Support Technician - Exeter

As an IT Support Technician you will maintain accurate records of IT assets and user access, support staff through training, and contribute to a structured escalation process for more complex issues., * Provide 1st Line Support for all Group IT issues

• Logging all IT helpdesk requests from calls & emails
• Prioritising all IT helpdesk requests (liaising with IT Support Engineer & IT Manager as appropriate)
• Managing staff expectations across the Group on resolution
• Maintaining a database of all IT assets & managing physical assets:
• Setting up New Users
• Staff Training:
• IT Procurement:
• IT Technical Knowledge & compliance:
• Work alongside IT Support Engineer on escalated tickets as part of the formal escalation structure
• Perform any other duties or tasks as reasonably required to support IT operations and business needs
• Participate in occasional out-of-hours work and on-call responsibilities as required

• Great interpersonal skills working with all staff across the Group & professional approach to work
• Desirable IT experience:

• Windows desktop support
• Microsoft Active Directory administration
• Linux command line administration
• Microsoft 365 and Azure administration

• Self-starter, conscientious work ethic, logical thinker & willingness to learn
• Has prior experience of working in a customer support and/or customer training environment

What can we offer you?

• Employee Car Scheme
• 25 days holiday + bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub discounts on big brands
• Employee Assistance Programme
• Cycle to work scheme and eye care vouchers
• Life assurance 1 x basic salary
• Long Service Awards to celebrate your milestones

This is an exciting opportunity to join City West Country Ltd in our Head Office IT Department in Exeter. We are looking for an IT Support Techncian to provide first-line IT support across the business, managing helpdesk operations and ensuring timely resolution of technical issues. Who are City West Country? We are a privately owned, awardwinning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, were offering the right candidate the chance to thrive in a fastpaced, forwardthinking environment Owned by a fatherandson team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!