IT Specialist

We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe., This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service., As part of the IT team, you will:

• Provide 1st and 2nd Line IT Support to site users
• Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019
• Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy)
• Maintain and administer Active Directory and Microsoft 365 / Office 365
• Support backup technologies and infrastructure systems
• Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones)
• Manage tickets via Jira Service Desk, ensuring SLAs are met
• Escalate complex issues where required

• Proven experience in 2nd Line Support / IT Support Engineer role
• Strong knowledge of Windows 10 and Windows Server environments
• Experience with Cisco switching or networking (CCNA / Network+ desirable)
• Understanding of DNS, DHCP, Group Policy and core infrastructure technologies
• Experience supporting hardware, printers and user devices
• Excellent communication and problem-solving skills

Desirable

• Firewall technologies
• Hyperconverged infrastructure
• Experience in a manufacturing or site-based environment

Why Apply?

• Broad technical exposure across infrastructure and networking
• Hands-on role with real ownership of incidents
• Opportunity to develop networking and infrastructure expertise