IT Infrastructure Engineer

Belmont Recruitment are currently looking for an IT Infrastructure Engineer to join Bradford Council on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday., * Provide 2nd/3rd line support across infrastructure and end-user environments

• Support, maintain and improve IT systems to meet agreed service levels
• Investigate and resolve complex technical issues, including root cause analysis
• Work within ITIL processes (incident, problem, change management)
• Monitor system performance and contribute to service improvements
• Maintain accurate service documentation and use ITSM tools effectively
• Collaborate with colleagues and third-party suppliers to resolve issues
• Support infrastructure projects, upgrades and implementations

• Experience working in an IT service operations or infrastructure environment
• Proven 2nd/3rd line support experience
• Strong troubleshooting and problem-solving skills
• Good understanding of ITIL principles and service management processes
• Experience supporting Windows environments and Active Directory
• Exposure to virtualisation technologies (e.g. VMware or Hyper-V)