IT Application Support Technician

As an IT Application Support Technician, you'll be the first line of defence for advanced automated material handling systems used in major warehouses and distribution centres. Working remotely, you'll diagnose, troubleshoot, and resolve technical issues - ensuring maximum uptime for mission-critical operations.

This is more than a helpdesk role - it's an opportunity to work with sophisticated systems, collaborate internationally, and make a real difference to customer operations.

What You'll Be Doing

• Delivering 1st line technical support via the IT Helpdesk
• Taking ownership and tracking incidents, troubleshooting, and resolving issues
• Diagnosing software, system, and hardware-related problems
• Escalating complex issues and supporting 2nd line investigations
• Analysing system reports to identify improvements
• Creating and maintaining knowledgebase articles
• Communicating confidently with customers in high-impact situations
• Collaborating with international teams to ensure system performance
• Occasionally visiting customer sites when remote resolution isn't possible

• Degree or equivalent in IT, Computer Science, or similar
• Strong SQL knowledge (essential)
• Experience with Linux systems and tools (essential)
• Solid troubleshooting and analytical skills
• Excellent communication-both written and verbal
• Ability to work independently and take initiative

Bonus skills (nice to have):

• Java support/development
• XML, PL/SQL, MySQL, Oracle, Bash
• Experience in a commercial support or warehousing environment

Working Pattern: 28-day rotating shift pattern. 12-hour day & night shifts (06:00-18:00 / 18:00-06:00). Includes weekends and bank holidays.

Are you passionate about solving complex technical problems and keeping critical systems running at peak performance? Join a global leader in intralogistics and be part of a high-impact support team powering cutting-edge warehouse automation across Northern Europe.

What Makes This Role Exciting

• Work with advanced automation and logistics systems
• Be part of a global, collaborative team
• Gain exposure to international operations and clients
• Opportunities to travel across the UK and occasionally overseas
• Make a tangible impact on real-world, large-scale systems

Wills Consultants is an independent recruitment consultancy specialising in engineering, finance and office professionals. Wills Consultants has an extensive client base that ranges from the thriving SME sector through to national and international PLCs and actively support the Armed Forces Covenant.