IT Technical Support Specialist

Monster Group is looking for a proactive IT Technical Support Specialist professional to keep our team running smoothly and our systems working at their best.

You'll be the first point of contact when something isn't working - helping colleagues resolve issues quickly and keeping everything secure and efficient behind the scenes. If you enjoy problem-solving, learning on the job, and working with a range of technologies, this role offers variety, responsibility, and room to grow.

The ideal person will be practical, curious, and confident solving a wide range of IT problems. You'll handle quick fixes as well as longer-term improvements, and you'll be open to using new tools - including automation and AI - to make work easier for everyone. You should enjoy working logically through problems and be able to explain technical issues in a clear, friendly way to colleagues who aren't technical.

About Monster Group

Monster Group is a dynamic e-commerce retailer offering a diverse range of high-quality, great value products to customers around the world. Guided by our values of Fun+, Respect, Empowerment, and Forward Thinking, we're passionate about what we do and driven to keep growing, innovating, and delighting our customers every day.

Role Responsibilities

• Provide day-to-day IT support to colleagues across the business
• Set up laptops, desktops, and mobile devices for new starters
• Help troubleshoot and fix hardware, software, and network issues (remotely and onsite)
• Keep IT equipment and system records up to date
• Help ensure systems stay secure (passwords, permissions, updates, antivirus, etc.)
• Develop and support in-house technical solutions (PHP, Python, SQL).
• Contribute to internal software development, automation, and reporting projects.
• Create business intelligence reports using Power BI and SQL.
• Explore ways to use AI tools to make work more efficient

• Experience supporting both Windows and macOS environments.
• Familiarity with Windows Server administration.
• Working knowledge of PHP, Python, and SQL for scripting and automation.
• Understanding of networking fundamentals (DNS, DHCP, VPNs, etc.).
• Strong troubleshooting and problem-solving mindset.

Desirable:

• Experience with Power BI reporting and data visualisation.
• Knowledge of Microsoft Intune and Azure environments.
• Familiarity with cPanel or other Linux server management tools.
• Comfortable working with Linux servers via the terminal.

Employee discount, Bereavement leave, Life insurance, Free parking, Additional leave, Private dental insurance, Paid volunteer time, Private medical insurance, Full time - starting between 8.00am and 9.30am, and finish between 4.00pm and 5.30pm (37.5 hours per week with 30 minutes or 1 hour for lunch). You will be based at our modern offices near York (YO60 6PG) 5 days a week, so having your own transport is essential.

About Monster Group

At Monster Group, we're dedicated to fostering a positive, inclusive workplace where everyone has the opportunity to succeed. We actively champion diversity and equal opportunity, creating a culture rooted in respect, collaboration, and innovation. We welcome applications from individuals of all backgrounds. Please note, applicants must have the legal right to work in the UK.

For us, work is more than just a job - it's a place to grow, have fun, and make a meaningful impact. We're committed to supporting your development, encouraging continuous learning, and empowering you to live our values every day.

What We Offer

Health & Financial Wellbeing

• Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme
• Mental Health First Aiders - here when you need someone to talk to
• Group Life Assurance Plan - peace of mind for you and your loved ones
• Long-Term Income Protection - because we've got your back for the long haul
• Emergency Loans - support for life's unexpected "Oh no!" moments
• Enhanced Family Leave & Support - for growing families and navigating life's sensitive moments

Time Off That Truly Counts

• 25 days holiday + bank holidays
• Up to 5 extra days for long service - one for each year with us
• Birthday Lie-In - take a late start, long lunch, or early finish
• Paid Volunteering Day - make a difference on Monster's time
• 30-minute lunch flex - start early or finish early, your choice
• Dress Down FriYAYs - ease into the weekend in comfort
• Stylish & Smart Dress Code - dress how you feel confident and professional

Perks That Make Life Sweeter

• The Wisdom App - wellbeing tools right at your fingertips
• Bright Exchange Discounts - shop 'til you drop with exclusive offers
• Bike to Work Scheme - a healthier you, a greener planet
• Free Parking at all our sites
• Unlimited tea, coffee, and treats - including our legendary Orange Treat Bucket

Culture & Celebration

• The Moscars - our very own Oscars-style celebration of excellence
• Monster Mixers & Seasonal Socials - from festive parties to team get-togethers
• Monster's Monthly Wheel of Fortune - spin to win brilliant prizes
• Warm Monster Welcome - free breakfast or lunch on your first day

Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation - we'll walk you through everything during onboarding!

Job Type: Full-time

Pay: £24,785.00-£27,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance

Ability to commute/relocate:

• York YO60 6PG: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)