Service Desk Agent
Role details
Job location
Tech stack
Job description
Are you ready to discover the role of a Service Desk Agent in Netcompany?
As a Service Desk Agent, you will:
- Perform Digital Workplace support activities.
- Manage all types of user interactions (phone, ticketing portal, chat, messaging).
- Provide user guidance and support regarding the use services, software and applications.
- Follow-up of incidents and user requests.
Requirements
What would make you a fit for the role:
- University degree in Computer Science or other relevant field.
- Minimum 1 year of IT support experience, including 1st Line duties.
- Solid knowledge of network setup, protocols, and antivirus management.
- Proficiency in backup/restore procedures, patching, and software deployment.
- Understanding of printing/scanning systems and troubleshooting.
- Excellent communication skills in English and French (minimum B2 level).
- At least one relevant certification (e.g., MCSA Windows 10, Microsoft 365 Certified, Google IT Support, MOS, or equivalent) would be a plus.
Benefits & conditions
Being a part of the Netcompany team, you will be provided with:
- Opportunity to work in a modern environment.
- Competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal allowance
- Mobility budget or commuting allowance (if applicable)
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- Personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
