IT Support Engineer

Dental IT (and sister company Tenacity IT) are MSPs supporting dental practices across the UK as well as local businesses. We take pride in doing things properly, treating clients well, and backing each other as a team. We're now looking for a capable IT Support Engineer who actually enjoys solving problems and getting stuck in.

The role

This is a hands-on support role with real responsibility.

You'll mainly be working on:

• Helpdesk support for our customers, remote and occasional onsite
• Troubleshooting day-to-day issues across Microsoft 365, Windows, networks and devices
• Network and server maintenance
• Failure investigation and root cause analysis, not just quick fixes
• Supporting and delivering IT projects as part of a wider team

• Real world MSP experience is strongly preferred
• Solid troubleshooting skills and a logical mindset
• Comfortable with modern workplace setups including Microsoft 365, cloud services, security tooling, and remote working
• Excellent written and spoken English
• Well presented, professional, and confident with customers
• Curious, switched on, and willing to learn
• Nerds and geeks very welcome

We are not overly concerned with formal qualifications. Experience, attitude, and competence matter far more., * GCSE or equivalent (required)

Experience:

• MSP: 1 year (preferred)

• Generous salary for the sector, based on ability and experience
• Friendly, supportive, and genuinely decent team
• Home broadband paid for
• Private health cover
• Mobile phone provided
• Pension
• Structured support and room to grow

The reality

We are a busy MSP. The work can be demanding. Some days are tough. You will be expected to work hard, pull your weight, and give a damn.

In return, you'll be trusted, supported, and rewarded for doing a great job.

If you want an easy ride, this is not for you. If you want to be proud of your work and build real skills, we want to hear from you., * Company events

• On-site parking
• Private medical insurance
• Sick pay
• Work from home