EUS SME/End User Support Engineer - Contract - £250/day (Inside IR35) - West Midlands

Location: Gaydon/Solihull/Birmingham/Coventry (On-site) Rate: Up to £250 per day (Inside IR35) Duration: 6 months Start Date: ASAP IR35: Inside IR35

Overview

We are currently recruiting for an experienced End User Services (EUS) SME/Engineer to join a leading organisation within a manufacturing IT environment. This is a hands-on, on-site role supporting end-user infrastructure across multiple locations in the West Midlands.

Key Responsibilities

• Installation, configuration, and support of end-user devices (desktops, laptops) and peripherals (printers, scanners)
• Troubleshooting and resolving complex technical issues across Windows, macOS, Ubuntu, and mobile devices
• Supporting LAN connectivity issues from an end-user computing perspective
• Managing software deployments, upgrades, and security patching
• Working with MECM for application deployment, packaging, and OS deployment (OSD)
• Collaborating with internal teams and third-party vendors for hardware break/fix and replacements
• Contributing to automation and systems management improvements within the EUS landscape

Key Skills Required

• Strong experience with Microsoft Endpoint Configuration Manager (MECM)
• Proven expertise in Windows 7, 10, and 11 environments
• Solid understanding of end-user hardware and enterprise IT environments
• Experience supporting multi-OS platforms (Windows, Linux/Ubuntu, macOS)
• Good networking troubleshooting skills (EUC perspective)
• Excellent communication and documentation skills
• Comfortable working in a client-facing, on-site support role

Experience

• 5+ years' experience in End User Services/Desktop Support (flexible for strong candidates)

Additional Information

• This role requires full on-site presence across multiple West Midlands locations
• Ideal for candidates with strong troubleshooting skills and a proactive approach

• Strong experience with Microsoft Endpoint Configuration Manager (MECM)
• Proven expertise in Windows 7, 10, and 11 environments
• Solid understanding of end-user hardware and enterprise IT environments
• Experience supporting multi-OS platforms (Windows, Linux/Ubuntu, macOS)
• Good networking troubleshooting skills (EUC perspective)
• Excellent communication and documentation skills
• Comfortable working in a client-facing, on-site support role

Experience

• 5+ years' experience in End User Services/Desktop Support (flexible for strong candidates)

Additional Information

• This role requires full on-site presence across multiple West Midlands locations
• Ideal for candidates with strong troubleshooting skills and a proactive approach