IT Helpdesk Technician

departmentsManaging user accounts and permissions through Active DirectoryMonitoring servers and maintaining system availabilitySupporting backup and disaster recovery processesManaging anti-virus and network security controlsSupporting printers, scanners and peripheral devicesAdministering Remote Desktop published applicationsMaintaining helpdesk documentation and issue trackingSupporting cloud and WAN environmentsActing as a point of contact for external IT vendorsAssisting with internal user training on Microsoft Office applicationsSupporting VoIP telephony systemsManaging hardware/software inventory and deploymentsThis role will be split between

Helpdesk supportInfrastructure improvement projectsWhat my client is looking forTo be successful in this role, you'll ideally bring:Previous experience in an IT support / helpdesk environmentStrong troubleshooting skills across hardware and softwareExperience with:Desktop deployment and supportPC data migrationPrinters and scannersWindows environmentsActive DirectoryExcellent communication skillsStrong organisation and time managementAbility to work independently and within a teamA proactive attitude and willingness to learn Additional informationThis role requires:Flexibility to support between 8:00am - 6:00pm Monday to FridayOccasional travel to other business locations when requiredA genuine interest in developing your technical career

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.