IT Support Technician

• Assist in the provision of technical support for all users and IT infrastructure issues in various environments: Office, Production, Hosting, and remote Workers.
• Collaborate with the IT team to ensure the smooth operation and administration of IT systems at both sites.
• Participate in the implementation and maintenance of the organisations hardware and software systems.
• Assist in the installation, configuration, and testing of new IT systems as required.
• Maintain up-to-date documentation for IT infrastructure and user guide materials.
• Contribute to the continuous improvement of IT service delivery across the organisation.

Technologies:

• Hardware
• Support

• Strong communication and interpersonal skills to effectively liaise with users and other IT team members.
• Strong understanding of IT fundamentals, including operating systems, networks, and common applications.
• Ability to work well under pressure, manage multiple tasks, and prioritise work accordingly.
• Excellent problem-solving skills and the ability to think creatively to resolve technical issues.
• Passion for staying up-to-date with the latest IT trends, technologies, and best practices.
• Willingness to learn, grow, and take on increased responsibilities as the role evolves.

We at Datagraphic are a leading UK supplier to public sector organisations and private enterprises, helping teams automate and digitally transform their document processes with flexible and secure online, print, and post solutions. We offer a permanent full-time position with a salary of £25,500 per year, 22 days of holiday allowance (rising to 25), health cash plans, and ongoing training and support. As a certified B Corp, we are committed to operating responsibly and offer a supportive environment for skill development and career advancement. Join us to be part of a team that balances profit with purpose to drive positive change.