IT Support Technician

As an IT Support Technician you will be working as part of a small team where you can expect to be involved in a wide range of tasks in a rapidly evolving environment. As part of this role, you will receive training to help you grow and develop your skillsets to help with your success in the role. Overall, this is an exciting opportunity for someone who is looking for a dynamic role with multifaceted activities!

What will I be doing?

• First-line and second-line support. Responding to and resolving IT support issues both remotely and in person.
• Provisioning and deployment of hardware and software.
• Administration of user accounts both on-premises and in the cloud.
• Maintaining backup infrastructure both on-premises and in the cloud.
• Maintaining physical network infrastructure.
• Assisting in the documentation of IT processes.
• Assisting in the deployment of new software systems and servers.

• Enthusiasm for IT and technology.
• An understanding of Windows operating systems.
• An understanding of network infrastructure.
• An understanding of Windows servers
• Good knowledge of computer hardware.
• Good Office skills: Outlook, Word, Excel, Teams.
• Strong interpersonal skills.
• Willingness to travel twice a month to our Theale, Reading office.

Desirable:

• Knowledge of the operation of Windows domains.
• IT Security including Cyber Essentials Plus.
• Knowledge of Microsoft 365 cloud environments.
• Some understanding of Linux operating systems.
• Understanding of the concepts of virtualization and containerization., * IT qualification is desirable at least A-Level or equivalent

• 25 days holidays + bank holidays and holiday purchase scheme.
• Annual profit share bonus.
• Cycle to work, Home & Tech and car salary sacrifice schemes.
• Death in service benefit & income protection.
• Employee assistance programme and virtual GP. YuLife wellbeing app.
• Generous company pension scheme with up to 10% employer contribution.
• Private Health Insurance through Bupa.

We re building something powerful. Let s build it together. We've delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace. We re proud to be experts in what we do and are looking for more people to join our brilliant team.