Community Manager

Our client is seeking an experienced Property Manager to oversee a large, high-rise residential property with over 500 units and ground-floor retail. Lease up and NY rent stabilized experience is required., * Oversee daily operations, resident relations, and overall community experience for a New York residential property (500+ units), collaborating closely with on-site management, operations, and maintenance teams

• Bring 7-10+ years of proven community or property management experience in a large-scale NYC residential setting, with strong working knowledge of building operations, maintenance coordination, and NYC real estate regulations
• Manage Accounts Receivable with a focus on rent collections, delinquency reduction, and accurate entry of lease charges; prepare budgets, forecasts, and detailed financial reporting (budgets vs. actuals)
• Manage move-ins, move-outs, unit turnovers, resident retention initiatives, and lease renewals while ensuring policy compliance and high customer service standards
• Handle resident issues professionally and empathetically, including difficult situations and enforcement of policies, while remaining calm under pressure and during emergencies
• Track performance metrics, create reports on short timelines, and maintain a high level of organization using Yardi or similar property management software, Microsoft Excel, Word, and Outlook
• Monitor and respond to online reviews and resident feedback platforms to protect and enhance the property's reputation, Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

• Experience with affordable housing programs such as Section 8, LIHTC, City FHEPS, or similar is preferred, along with the ability to prioritize, adapt, and deliver results in a fast-paced environment

• Mix of affordable and market-rate housing
• Robust amenity package

Team Structure: Oversees on-site management and operations staff, collaborates with union and non-union teams, and reports to senior property leadership.

Culture & Growth

• Collaborative, team-oriented environment
• Organization values internal promotion and long-term career growth
• Ideal candidate is adaptable, professional, and eager to learn the company's operating style

Benefits Snapshot

• 401(k) with employer contribution
• Medical, dental, and vision
• Pre-tax transit benefits
• Generous PTO, sick time, holidays

This position requires authorization to work in the U.S. This position is unable to sponsor H1Bs.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice