IT Field Technician

As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided, this includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client's needs and the project's scope.

• Equipment installations
• Upgrades
• Repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment
• Providing technical support for HP servers and data center equipment
• Diagnosing and resolving server and data center-related issues
• Ensuring client satisfaction by delivering exceptional customer service

• Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
• 2 years of IT experience (or equivalent)
• This role is a Salary non-exempt position with a targeted salary range of $50,000.00 - $55,000.00 USD.
• Driving licence
• Excellent time management skill

• Mobile working
• Health/ Medical insurance
• Life insurance
• Dental insurance
• Sick leave payments
• Internal career development program
• Holiday/ Vacation Bonus
• Vision Insurance