IT Field Technician

As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided, this includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client's needs and the project's scope.

• Equipment installations
• Upgrades
• Repairs for clients' printers, PCs/Data Centres, servers, and other IT equipment
• Providing technical support for HP servers and data centre equipment
• Diagnosing and resolving server and data centre-related issues
• Ensuring client satisfaction by delivering exceptional customer service

Do you have experience in Windows?, * Driving licence

• 2 years of IT experience (or equivalent)
• Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
• This role is a salary non-exempt position with a targeted salary range of $45,760.00 - $58,240.00 USD gross.
• Excellent time management skill

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Sick leave payments
• Internal career development program
• Vision Insurance

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.