Desktop/Network Support Technician

Robert Half is partnering with a client to find a hands-on Desktop / Network Support Technician to support day-to-day IT operations. This is a boots-on-the-ground role ideal for someone who enjoys working directly with hardware, networking equipment, and end users in a fast-paced environment.

This role supports a Cisco-based network environment and works closely with the Network Administrator on infrastructure and endpoint support.

Day-to-Day Responsibilities

• Provide hands-on, on-site IT support across desktop and network environments
• Assist the Network Administrator with daily network operations and projects
• Build, configure, and deploy PCs and desktops
• Replace and refresh wireless access points (no cabling required)
• Support Cisco switches and Palo Alto firewalls in a Cisco network environment
• Perform wireless refreshes and access point replacements
• Provide Tier II hardware break-fix support for PCs, laptops, printers, servers, switches, UPS equipment, and related devices
• Support end users as needed; role requires regular interaction with non-technical staff
• Perform hardware, software, and network troubleshooting
• Assist with backups, patch installs, incident resolution, and account maintenance
• Perform preventive maintenance activities across IT systems

• Hands-on PC / desktop management experience
• Experience building PCs and supporting endpoint hardware
• Experience performing wireless refreshes and replacing access points
• Strong comfort supporting network-focused tasks on-site
• Experience with Tier II hardware break-fix support
• Ability to install, troubleshoot, and maintain hardware, software, and network systems
• Comfortable interacting with end users; strong communication skills
• Extroverted, team-oriented, and reliable in an on-site environment

Nice-to-Have Skills

• Experience supporting IT in an industrial or manufacturing environment
• Experience using ticketing and systems management tools (e.g., SCCM, Active Directory)

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