Management Implementation Specialist

Are you a detail-oriented professional with a passion for customer service and technical problem-solving? Do you take pride in creating seamless experiences for clients and ensuring successful transitions to innovative technologies? If so, we'd love to have you join our team as an Implementation Specialist!

In this role, you'll be a vital member of the Professional Services team, ensuring the successful conversion of new banks to the DCI data processing system. This position combines your technical expertise and client-focused approach to drive meaningful outcomes for community banks. If you thrive in dynamic environments and enjoy collaborating with others to drive meaningful results, this position is for you!

This position will be located in the corporate office in Hutchinson, KS or remote, based on the location of the candidate., Bank Conversions:

• Collect and prepare data from new client banks for system conversion.
• Collaborate with Programmers to submit and test converted data.
• Provide post-conversion training and consultation for client banks.

Customer Support & Product Development:

• Assist in designing and testing new projects and enhancements for DCI systems.
• Provide back-up support for customer inquiries and concerns regarding DCI applications.

Bank Consulting & Operational Audits:

• Conduct consulting and operational audits for client banks.
• Document findings and recommend actionable solutions.
• Implement or assist with recommended actions for clients., * The Customer Comes First - Always: Your focus will always be on delivering top-tier service to our clients, ensuring their needs are met with precision and care.
• Attitude Over Aptitude: We value a proactive mindset and the willingness to learn over specific technical skills. If you have the right attitude, we'll help you gain the aptitude.
• Open and Frequent Communication: Transparency and collaboration are key to our success. You'll be expected to communicate openly with both clients and colleagues to ensure seamless operations.
• Trust and Accountability: At DCI, we trust our team members to take ownership of their work and hold themselves accountable to the highest standards.
• Honesty and Integrity in Everything We Do: We expect every team member to act with integrity, ensuring that all actions and decisions are ethical and in line with our values.

Do you have experience in Customer inquiry handling?, Do you have a Bachelor's degree?, To be considered for this role, you'll need the following required qualifications:

• Ability to travel at least 50%, supporting conversion schedules.
• General knowledge of the banking industry and financial data processing.
• Strong verbal and interpersonal communication skills.
• Excellent leadership and relationship-building abilities.
• Regular & reliable attendance required

What Will Help You Stand Out:

• Bachelor's degree in business or equivalent experience.
• Three or more years of experience in the financial industry.
• Familiarity with bank compliance regulations.
• Advanced skills in financial computing, Microsoft Office applications, and Oracle databases.
• Exceptional problem-solving, documentation, and time management skills.

At DCI, you're not just filling a role-you're joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 29 states, we are committed to empowering community banks with cutting-edge technology and exceptional service. You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company's success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.