Group Service Associate
Role details
Job location
Tech stack
Job description
The New Orleans Saints and New Orleans Pelicans Associate Program is a ten-month intern-level program that exposes entry-level candidates to the business side of sports. These positions work across both the NFL and NBA seasons, and work full-time hours in various departments within our organization., We are seeking a Group Service Associate to join our team. This role is responsible for supporting the coordination and execution of group sales service programs, events, and fan experience initiatives.
This is a 10-month, full-time, paid position based in New Orleans, LA, as part of our Associate Program. The program will run from June 4, 2026 through April 16, 2027.
What you will be doing: Day to Day Responsibilities
- Support the Ticket Sales team in executing group client touchpoints and service initiatives
- Answer inbound customer service calls and assist with general client inquiries
- Provide support at the box office window as needed
- Attend select client meetings to assist with service-related details and logistics
- Assist with the planning and execution of Group Department events and activations
- Provide input on service components and the development of new group programs
- Coordinate planning and communication for group Fan Experience Packages
- Track and maintain inventory for group sales items and promotional materials
- Assist in the creation and distribution of promotional materials related to group programs
Game Day Responsibilities
- Assist with the setup of group Fan Experience Packages, hospitality areas, and group giveaways
- Execute group experiences and ensure all group assets are delivered as scheduled
- Support guests requiring accessible seating and assist with seating-related needs
- Provide on-site support for group clients to ensure a positive game day experience
Requirements
Do you have experience in Customer inquiry handling?, Do you have a Bachelor's degree?, * Bachelor's degree from an accredited university or college is preferred
- At least 1 year of customer service experience; experience in sports or entertainment preferred
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Excellent verbal and written communication skills
- Strong attention to detail and commitment to delivering a high level of customer service
- Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
- Experience with Microsoft CRM and Archtics/SRO preferred
- Ability to work extended and/or irregular hours, including nights, weekends, and holidays
- Ability to lift and move items weighing up to 20 pounds
All Candidates Should Have:
- Commitment to community and a people-first mindset
- Strong teamwork and collaboration skills
- Ability to celebrate individuality and value diverse perspectives
- High integrity and a proactive, solutions-oriented "winning" mindset
- Flexibility to work nights, weekends, and holidays as dictated by games and the NFL and NBA schedules
- Must live in, or be willing to relocate to, New Orleans or the surrounding areas
Benefits & conditions
Pulled from the full job description
- 401(k)
- Health insurance
- Gym membership
- Relocation assistance
- Paid holidays
- Wellness program, * Medical Insurance Options
- 401K Program with Company Contribution
- Paid Holidays
- Wellness Program and Gym Membership
- Relocation Reimbursement if applicable
