IT Support Specialist
Role details
Job location
Tech stack
Job description
The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments., Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives. The position plays a critical role in enabling operational efficiency by resolving technical issues, supporting system implementations, and ensuring users have reliable access to essential tools and platforms., * Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business applications
- Monitoring system performance and responding to service requests, incidents, and outages
- Installing, configuring, and maintaining hardware, software, and peripheral equipment
- Supporting network connectivity, VPN access, and remote user environments
- Assisting with system upgrades, patches, and routine maintenance activities
- Maintaining user accounts, permissions, and access controls in alignment with security policies
- Supporting enterprise applications including ERP, CRM, and operational systems
- Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
- Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
- Documenting technical procedures, troubleshooting steps, and system configurations
- Supporting IT projects including system rollouts, migrations, and infrastructure improvements
- Providing user training and guidance on systems, tools, and best practices
Requirements
Do you have experience in Laptop (troubleshooting support)?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
- Minimum of 3-5 years of experience in IT support, help desk, or systems administration roles
- Strong knowledge of desktop support, operating systems (Windows/Mac), and common business applications
- Experience with network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
- Familiarity with Microsoft environments including Office 365, Azure, and Active Directory
- Experience with hardware troubleshooting, system imaging, and device management
- Understanding of cybersecurity fundamentals including endpoint protection and access control
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently, * Experience supporting ERP systems, CRM platforms, and enterprise applications
- Exposure to cloud-based infrastructure and SaaS platforms
- Familiarity with IT service management (ITSM) tools and ticketing systems
- Knowledge of backup, disaster recovery, and business continuity processes
- Experience working with managed service providers or third-party vendors
- Exposure to system integrations, automation tools, or scripting (e.g., PowerShell)
- Experience supporting multi-site or remote workforce environments
- Industry experience in manufacturing, distribution, energy, or engineering environments preferred
