Help Desk/Desktop Support Analyst

• Provide technical support to end users through troubleshooting hardware, software, and network issues.
• Manage and resolve service desk tickets promptly to ensure minimal disruption to users.
• Administer and maintain Active Directory accounts, including user authentication and permissions.
• Install, configure, and update Microsoft Windows 10 operating systems and related applications.
• Identify and address technical problems through detailed analysis and problem-solving approaches.
• Collaborate with team members and departments to improve IT support processes.
• Ensure the security and functionality of desktops, laptops, and other IT equipment.
• Document technical issues and resolutions to build a knowledge base for future reference.
• Assist in onboarding new users by setting up accounts and configuring devices.
• Provide guidance and training to users on system functionalities and best practices. Requirements - Proficiency in Active Directory administration, including user account management.

• Solid experience with Microsoft Windows 10 installation, configuration, and troubleshooting.
• Strong understanding of basic troubleshooting techniques for hardware and software issues.
• Familiarity with managing service desk tickets and providing effective customer support.
• Knowledge of Microsoft Windows environments and related applications.
• Excellent communication skills to interact with users and team members.
• Ability to work independently and prioritize tasks effectively.
• Previous experience in a help desk or desktop support role is highly desirable.

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