Tier 1 Help Desk Technician

A partner of Insight Global is seeking a Tier 1 Help Desk Technician to provide onsite IT support within a manufacturing environment. This role will serve as the first point of contact for end users, supporting day to day technology needs across a Microsoft-based infrastructure. The ideal candidate will have hands-on experience with device provisioning, user support, and basic networking, with the ability to troubleshoot both hardware and software issues efficiently in an onsite setting. Key Responsibilities

• Provide Tier 1 technical support to onsite employees in a manufacturing environment

• Diagnose and resolve hardware, software, and connectivity issues for end users

• Set up, image, and provision laptops and other end-user devices

• Support Windows 11 and Windows Server environments

• Manage user accounts, permissions, and group policies within Active Directory

• Assist with email and application support, including Microsoft Exchange and UniFLOW

• Perform basic network troubleshooting (WAN, LAN, TCP/IP)

• Navigate and troubleshoot using: o Command Prompt o PowerShell o Network and system settings o Firewalls and Windows permissions

• Support endpoint and mobile device management through Intune

• Assist with cloud-based and enterprise tools, including Azure and Entra ID

• Document issues, resolutions, and escalate more complex issues as needed Tools & Technologies:

• Microsoft 365 / Microsoft Enterprise Environment

• Active Directory

• Windows 11 & Windows Server 2022

• UniFLOW

• Intune

• Azure

• Entra ID

• Basic networking protocols (WAN, LAN, TCP/IP)

• 1-3 years of experience in a Help Desk, Desktop Support, or IT Support role

• Strong knowledge of Microsoft-based environments

• Hands-on experience provisioning and supporting laptops and end-user devices o Printers, Teams-Phones, and Device Asset Management

• Working knowledge of Active Directory and user account management

• Basic understanding of networking concepts

• Comfort working with command-line tools (Command Prompt, PowerShell)

• Strong troubleshooting skills related to permissions, access, and system settings

• Excellent customer service and communication skills

• Ability to work onsite 5 days per week in a manufacturing environment

Nice to Have Skills & Experience

• Previous experience supporting manufacturing or industrial environments
• Experience with Intune and Azure
• Exposure to Linux/Unix systems

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.