Systems Support Specialist I

Supports senior personnel with installing, supporting and performing upgrades to new and existing servers and telecommunications systems. Installs system software and performs updates to operating systems and firmware. Create user accounts and perform password resets. Help troubleshoot connectivity issues for local users and remote users connecting through the VPN. Work with senior personnel to support fiber/copper infrastructure and telecommunications systems in the field.

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

What You'll Do:

• Configures and installs new computer hardware and software for end users.
• Assist end users with moderate to complex hardware, software and operating system issues.
• Supports asset management activities such inventory check in, updates and reconciliation.
• Assists in the coordination and configuring of IT products and services for activities such as video conferencing, webinars and conference room presentations.
• Documents group process and procedure. Reviews documentation created by team members.
• Researches, recommends and implements solutions with direction from the senior or team leader.
• Performs other duties as assigned.

• Associate's degree in Computer Science, Information Systems or related field, or
• In lieu of degree, 2 years of relevant experience

What You'll Bring:

• Understands Windows Server and Linux operating system
• Review and monitor system dashboards and performs routine maintenance checks
• Investigates system logs and isolate relevant entries to help troubleshoot problems
• Execute detailed test plans to validate system functionality

What We Prefer:

• Bachelor's degree in Computer Science, Information Systems with 2 years related experience.
• Pursuing Microsoft Certified Systems Engineer certification.