IT Help Desk Analyst

This is a full-time, permanent role supporting one of our healthcare clients. We are looking for candidates local to our office in the KC area, and this role will be remote hybrid., This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users., * Provide first-line support for IT and EHR application issues (Cerner, Epic, or Workday)

• Troubleshoot issues involving applications, devices, accounts, printers, and workflows
• Resolve tickets promptly and document all work accurately
• Escalate issues appropriately when needed
• Deliver clear, professional communication and high-quality customer service

• Minimum 3 years of Help Desk/Service Desk experience with Cerner, Epic, or Workday
• Familiarity with enterprise ticketing systems and general end-user support