PC Technician

• Configure, image, and deploy desktops and laptops (new and existing devices)
• Install and set up monitors, docking stations, printers, and peripherals
• Coordinate directly with end users to ensure successful delivery and setup
• Perform PC imaging and reimaging for new hires and device refreshes
• Stage and prepare equipment according to organizational standards
• Install, configure, and transfer software applications
• Provide user support when manual intervention is required
• Provide hands-on support for hardware and software issues
• Troubleshoot and resolve break/fix issues efficiently
• Support office moves, including disconnection, transport, and reinstallation of IT equipment
• Reconfigure devices such as printers and phones to ensure seamless transitions
• Manage 10-15 tickets daily through a ticketing system (e.g., ServiceNow or similar)
• Prioritize and balance workload between deployments and support issues
• Partner with Desktop Engineering, Service Desk, and warehouse teams
• Communicate effectively with end users and internal stakeholders

firstPRO is seeking a dependable and motivated Desktop Services PC Service Technician to support a growing organization. This role blends hands-on technical support with physical workstation setup, deployment, and relocation activities. The ideal candidate is reliable, adaptable, and comfortable working in a fast-paced, occasionally physically demanding environment. Training will be provided, but prior hands-on PC support experience is required., * 1+ year of hands-on PC support experience

• Experience with PC imaging/reimaging and software installations
• Deskside support experience in a corporate environment
• Familiarity with ticketing systems (e.g., ServiceNow or similar)
• Strong organizational, troubleshooting, and multitasking skills
• Excellent communication and customer service abilities
• Ability to lift/move equipment and walk between locations throughout the day

Pay: $20.00 - $23.00 per hour