Lead IT Services Partner
Role details
Job location
Tech stack
Job description
The Lead IT Services Partner (ITSP) serves as a high-level, hands-on IT professional supporting campus-based users in a fast-paced manufacturing environment. This role focuses on advanced troubleshooting, endpoint management, and delivering exceptional customer service while partnering closely with business users and IT leadership. The ideal candidate brings strong technical depth, a customer-first mindset, excellent task management skills, and experience working in structured, lean, or manufacturing-focused environments., Campus & End-User Support
- Provide high-level technical support for campus users, including executives and operational staff
- Troubleshoot complex hardware, software, and connectivity issues across Windows environments
- Serve as an escalation point for advanced or high-impact issues
Endpoint & Systems Management
- Administer and support Active Directory, including user/group management and device troubleshooting
- Manage device provisioning and deployments using Intune
- Perform computer imaging, deployment, and lifecycle management (build, refresh, wipe, replace)
- Support patching, configuration, and endpoint compliance
Service Management & Operations
- Accurately document work in an ITSM tool (ServiceNow, Halo, or similar)
- Manage multiple tasks and priorities efficiently while meeting SLAs
- Follow and help improve standard work, documentation, and support processes
- Partner with administrative IT staff on inventory, deployments, and campus readiness
Manufacturing & Lean Environment Support
- Operate effectively in a manufacturing setting with an understanding of uptime, safety, and operational impact
- Apply lean manufacturing principles, including 5S, organization, and continuous improvement
- Identify root causes, not just symptoms, and proactively suggest improvements
Requirements
- 6-10+ years of experience in IT support or desktop/endpoint services (10+ preferred)
- Strong hands-on troubleshooting skills across hardware, OS, and applications
- Experience supporting on-site, campus-based users
- Proficiency with:
- Active Directory
- Intune / endpoint management
- Computer imaging and deployments
- ITSM ticketing systems
- Excellent customer service, communication, and follow-through
- Proven ability to manage workload independently in a fast-moving environment
Preferred Qualifications
- Manufacturing environment experience
- Experience supporting distributed or multi-building campuses
- Familiarity with ServiceNow or Halo ITSM
- Contract-to-hire experience
Soft Skills & Attributes
- Strong problem-solving and critical-thinking skills
- Organized, reliable, and accountable
- Professional, approachable, and service-oriented
- Comfortable working on-site and collaborating face-to-face
- Able to balance speed, quality, and user satisfaction
Benefits & conditions
This is a Contract to Hire position based out of Davidson, NC. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
