Cash Applications Specialist

The Cash Application Specialist is responsible for applying customer payments accurately and efficiently to ensure customer account balances remain current and cash activity is properly reflected in financial reporting. This role supports daily cash posting operations, resolves payment variances, and contributes to month-end close activities within the Accounts Receivable function., * Apply customer payments, credits, and adjustments to the appropriate accounts and open invoices in the accounting system.

• Research and resolve payment discrepancies including short pays, overpayments, and unapplied cash items.
• Identify missing remittance details and proactively contact customers through email, phone, or online portals to obtain supporting documentation.
• Maintain accurate cash activity records and ensure payments are properly documented for audit readiness.
• Partner with the AR team to ensure customer balances remain accurate and current.
• Investigate mismatched payment and invoice amounts and escalate unresolved issues to the appropriate internal contact.
• Track and manage unapplied payments and assist with clearing open cash items in a timely manner.
• Support month-end close by reviewing cash activity, identifying outstanding items, and assisting with reporting needs.
• Confirm invoices are available and accessible within customer billing portals and support resolution of invoice delivery issues as needed.
• Follow established accounting policies, procedures, and internal control standards related to cash application.
• Provide documentation and transaction support during internal reviews or external audit requests.
• Identify opportunities to streamline payment processing and improve accuracy through enhanced procedures or system efficiencies.
• Work closely with Collections and other finance partners to resolve customer payment questions and reduce aged receivables.
• Perform additional duties as assigned to support departmental priorities.

• Associate degree or relevant coursework in Accounting, Finance, or Business (preferred)
• Minimum of 2 years of experience in Accounts Receivable, with a focus on cash application or payment posting
• Experience working within ERP/accounting platforms (Workday, SAP, Oracle, NetSuite, or similar)
• Strong Excel skills, including working with large datasets and reconciliations

Key Competencies

• High attention to detail and accuracy
• Strong organizational skills with the ability to manage multiple priorities
• Effective written and verbal communication skills
• Strong analytical and problem-solving ability
• Ability to work independently while collaborating across teams