Support Technician

A large, well-established organization is seeking a hands-on IT Support Analyst - Contractor to support a high-impact PC Domain Migration project across multiple local facilities., * Configure and deploy new Windows laptops and desktops, enrolling them into Microsoft Intune as part of a domain migration

• Wipe, re-image, and re-enroll existing Windows devices with proper configurations and compliance policies
• Enroll and manage Mac devices using Jamf, including reconfiguration of existing hardware
• Provide onsite, desk-side support to end users during device deployment and setup
• Assist users with reconnecting applications, shared drives, and printers post-migration
• Troubleshoot and resolve day-of migration issues to minimize downtime
• Complete multiple device migrations daily while maintaining quality and accuracy
• Travel between multiple local facilities as required by the deployment schedule
• Track asset status and migration progress using a ticketing/asset management system
• Coordinate with internal IT leadership and project stakeholders on priorities and execution, Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
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Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

This is a high-volume, employee-facing contract role requiring strong technical expertise with Microsoft Intune and Jamf, along with excellent interpersonal skills. The contractor will work directly with end users across several sites to migrate, re-image, and enroll approximately 400 devices into managed environments., * Hands-on experience with Microsoft Intune (Endpoint Manager), including device enrollment and policy management

• Experience with Jamf (or similar MDM) for Apple device management
• Strong knowledge of Windows 10/11 imaging, deployment, and configuration
• Familiarity with macOS in an enterprise environment
• Experience with Azure AD (Entra ID) for user/device management
• Ability to work efficiently in a fast-paced, high-volume environment
• Strong communication skills and ability to support non-technical end users
• Self-starter with strong time management across multiple locations
• Experience with ServiceNow or similar ticketing systems
• Valid driver's license and reliable transportation for local travel
• Ability to lift and transport equipment (up to ~40 lbs)
• Relevant certifications (CompTIA A+, Microsoft, or Apple) are a plus
• Prior experience with large-scale device refresh or migration projects preferred