Service Desk Technician
Role details
Job location
Tech stack
Job description
The Service Desk Technician provides first-level technical support for end users across a large, enterprise-level environment. This role involves resolving issues via phone, email, and chat, documenting all interactions in a ticketing system, and escalating when necessary. Common support areas include account access, software issues, break/fix troubleshooting, and general user assistance. This is an excellent opportunity for an entry-level candidate to gain hands-on experience in a professional IT environment., * Serve as the first point of contact for technical support requests through phone, email, and chat.
- Troubleshoot and resolve issues related to user accounts, software, hardware, and general system access.
- Assist with requests related to productivity tools, communication platforms, and system migrations.
- Perform password resets, account updates, and basic user administration tasks.
- Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate unresolved or complex issues to higher-level support teams.
- Provide clear, professional communication to users at all organizational levels.
- Follow established workflows, service level expectations, and escalation procedures.
- Support ongoing operational initiatives and contribute to team goals.
Requirements
- Strong customer service and communication skills.
- Ability to troubleshoot basic technical issues and guide users through solutions.
- Familiarity with account management tasks such as password resets and profile updates.
- Experience working with a ticketing system in a support environment.
- Ability to work independently and manage multiple tasks in a fast-paced setting.
- Basic understanding of common operating systems, office applications, and user support workflows., * Experience in a service desk or help desk role within an enterprise environment.
- Exposure to user administration, system access management, or software support.
- Familiarity with common productivity suites and collaboration tools.
- Strong interest in developing a long-term career in IT support.
Education
- Additional technical training or certifications are a plus.
Benefits & conditions
This is a Contract position based out of Evansville, IN. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
