Service Desk Technician

Position Overview A Service Desk Technician is needed to support a highvolume technical environment that provides assistance for hardware, software, and systemrelated issues. This role focuses on delivering excellent customer service, troubleshooting device and kiosk issues, monitoring system alerts, and ensuring accurate documentation. The technician will also support operational tasks, participate in testing activities, and assist with configuration requests. This is an onsite position within a closeknit team and requires availability during peak operational periods. Key Responsibilities

• Provide customerfocused technical support by answering incoming calls and assisting with troubleshooting hardware and servicerelated issues.
• Serve as a backup operator to help maintain system integrity.
• Monitor error logs, alerts, and communication systems; escalate issues according to established procedures.
• Enter and validate data within scheduling and operational systems.
• Complete daily checklists and assigned tasks accurately and on time.
• Participate as a team member on assigned projects.
• Perform user acceptance testing for new software releases.
• Complete system configuration requests with accuracy and attention to detail.
• Troubleshoot processing errors and escalate when necessary.
• Support additional duties as assigned.

• Strong problemsolving ability with a calm, professional approach in highpressure situations.

• Excellent verbal and written communication skills.

• Detailoriented with strong multitasking abilities.

• Technical aptitude, including comfort with basic computer concepts, troubleshooting, and device support. Required Experience

• Entrylevel service desk or IT support experience.

• Ability to learn new tasks and adapt to evolving responsibilities.

• Strong customer service orientation. Preferred Qualifications

• Associate or bachelor's degree.

• Experience in fastpaced support environments. Work Environment

• Fully onsite.

• Closeknit, collaborative team.

• Must be available during peak operational periods and highattendance events. Value Proposition

• Longterm opportunity within a growing organization.

• Exposure to a variety of support tasks, testing, and operational responsibilities.

• Opportunity to build foundational IT and customer support skills. Job Type & LocationThis is a Contract position based out of Louisville, KY.

Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Louisville,KY. Application DeadlineThis position is anticipated to close on Mar 18, 2026. h4>About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.