IT Support Specialist

We are looking for an IT Support Specialist to join our team in Cape Coral, Florida. This is a contract to permanent position, fully onsite Monday to Friday.

In this dynamic role, you will provide critical technical assistance to end-users and support the IT department in maintaining a secure and efficient technological environment. This opportunity offers the potential for long-term growth within our organization.

Responsibilities:

Deliver prompt technical support for hardware, software, and network-related issues to end-users.

Install, configure, and maintain IT systems, including hardware and software applications.

Monitor and ensure optimal performance of network infrastructure, including routers, switches, and firewalls.

Perform regular system updates, upgrades, and maintenance to enhance security and efficiency.

Maintain detailed documentation of IT processes, system configurations, and troubleshooting steps.

Collaborate with the IT Administrator to identify and implement improvements to IT systems.

Provide training and guidance to users on the effective use of IT tools and best practices.

Address service desk tickets and resolve technical issues in a timely manner.

Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Minimum of 2 years of experience in IT support, with a proven track record of troubleshooting and problem-solving. Proficiency with Microsoft Windows 10 and Active Directory. Strong understanding of network protocols, routers, switches, and basic troubleshooting techniques. Excellent communication skills with the ability to explain technical concepts clearly. Ability to work independently as well as collaboratively in a team environment. Industry certifications such as CompTIA A+ or Network+ are a plus. Familiarity with service desk ticketing systems and hardware troubleshooting., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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