IT Support Analyst

Robert Half is seeking a skilled and customer-focused IT Support Analyst to provide Tier 21/2 technical support in a dynamic, environment. This role is responsible for resolving escalated service desk issues, supporting end users across multiple platforms, and maintaining secure and efficient IT operations.. This role is 100% onsite.

• 2-3 Years of experience
• M365, SaaS, AD
• Windows/Mac OS Exp. (Blended Environment)
• Troubleshooting printers issues, wi-fi, basic network connectivity
• L1/L2 Ticketing issues Requirements

Day-to-Day Responsibilities;

• Proven experience in Tier 1/2 IT support or similar role
• Strong knowledge of Windows and macOS operating systems
• Hands-on experience with Microsoft 365 and Active Directory administration
• Familiarity with mobile device management (MDM) solutions
• Experience supporting mobile devices (iOS/Android) in a corporate environment
• Solid understanding of IT security practices, including MFA
• Excellent troubleshooting, communication, and customer service skills
• Ability to manage multiple priorities and work both independently and collaboratively

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.