IT Manager
Role details
Job location
Tech stack
Job description
IT Manager (Contract) Sanderson Government & Defence
Location: London (Hybrid - minimum 3 days onsite) Start Date: ASAP Duration: 3 months (with potential extension) Day Rate: £450 per day (Inside IR35)
The Opportunity Sanderson Government & Defence are supporting a client in their search for an experienced IT Manager to take ownership of the day-to-day operation, reliability, and continuous improvement of their IT systems and end-user services.
This is a hands-on contract role where you will act as the primary interface between IT and business users, ensuring technology enables productivity and that issues are resolved efficiently and professionally.
Key Responsibilities
- Manage IT support services and oversee ticketing workflows
- Ensure effective prioritisation and resolution of support requests
- Maintain and improve the organisation's IT estate, focusing on performance and reliability
- Act as the key point of contact between IT and business stakeholders
- Communicate clearly with users, balancing responsiveness with structured prioritisation
- Identify and implement continuous improvements across IT services and processes
Skills & Experience Required
- ITIL certified (or strong working knowledge of ITIL frameworks)
- Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID)
- Experience with Jira or similar service management tools
- Broad IT knowledge, particularly across SaaS-based applications
- Strong troubleshooting and problem-solving capabilities
- Proactive, self-starting approach with the ability to work independently
- Excellent communication and stakeholder engagement skills
About You You are a confident and capable IT professional who thrives in a hands-on environment. You bring strong technical judgement, a structured approach to service management, and a commitment to delivering a high-quality user experience.
If you are available at short notice and looking for your next contract opportunity, we would like to hear from you.
Apply now or get in touch for more information.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Requirements
- ITIL certified (or strong working knowledge of ITIL frameworks)
- Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID)
- Experience with Jira or similar service management tools
- Broad IT knowledge, particularly across SaaS-based applications
- Strong troubleshooting and problem-solving capabilities
- Proactive, self-starting approach with the ability to work independently
- Excellent communication and stakeholder engagement skills
About You You are a confident and capable IT professional who thrives in a hands-on environment. You bring strong technical judgement, a structured approach to service management, and a commitment to delivering a high-quality user experience.
