Helpdesk Support Specialist

The Helpdesk Support Specialist provides first-level technical support to internal users, ensuring reliable access to hardware, software, and systems required for daily operations. This role serves as the initial point of contact for IT issues, delivering timely, professional support while escalating more complex problems as needed. The ideal candidate is customer-focused, technically curious, and comfortable supporting a diverse user base in a fast-paced environment., * Serve as the primary contact for IT support requests via ticketing system, phone, email, and in-person

• Diagnose and resolve common hardware, software, network, printer, and peripheral issues
• Provide support for Windows operating systems, Microsoft 365, and standard business applications
• Perform user account management tasks (password resets, access changes, new user onboarding/offboarding)
• Document issues, troubleshooting steps, and resolutions accurately within the ticketing system
• Escalate unresolved or complex issues to Tier 2/Infrastructure teams following established procedures
• Support onboarding of new employees with equipment setup, system access, and basic training
• Follow IT policies, security protocols, and data protection standards
• Contribute to knowledge base articles and process improvement initiatives
• Deliver professional, patient, and courteous service to users with varying technical skill levels

• 1-3 years of experience in a helpdesk, technical support, or IT customer service role
• Basic understanding of networking concepts (LAN/WAN, Wi-Fi, VPN)
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Strong troubleshooting and problem-solving skills
• Clear verbal and written communication abilities
• Ability to prioritize tasks and manage multiple support requests efficiently

This is a Contract position based out of Madison, WI. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.