ITS Services Support Technician

The IT Services Support Tech works within the ITS Department and is responsible for all manner of technical support of end user workstations, AV for college events, and hardware and software systems on COCC campuses. This position is a great opportunity for an emerging technology professional eager to learn and contribute to COCC's educational mission. Essential Duties and Responsibilities PC Systems Support and Maintenance

• Set up all new and replacement computers and printers
• Troubleshoot system problems and assist end users with technical issues.

Audio Visual Support

• Provide technical support for the campus AV systems.
• Coordinate and manage campus events that require AV technologies.

IT Helpdesk

• Work from and manage helpdesk queues to ensure prompt and balanced support, 4. In support of COCC's commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write) (Open Ended Question)

5. • Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload your DD214 and 215 (215 if applicable) or certification that you expect to be honorably discharged from the military within 120 days of certifying veteran status as supporting documentation. You will have the opportunity to upload the document(s) in the next step of this application process.

• Yes, I am a veteran
• No, I am not a veteran

6. If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position. (Open Ended Question)

7. • COCC employees must work and reside in the state of Oregon at the time their work is being performed. Are you, or will you be residing in the state of Oregon by the start date of this position?

• Yes
• No

8. • The College CANNOT provide support or sponsorship of any type for visa applications and related paperwork for employment purposes. To be considered, applicants must already be authorized to begin work in the United States, be able to arrive in the country, and maintain work eligibility without the College's sponsorship or support. Are you currently, or will you be, authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College's sponsorship or support by the position's start date?

• Yes, I am already or will be authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College's sponsorship or support by the position's start date.
• No.

9. • Background checks are required for all employees of COCC. Should an offer of employment be made to you and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC's criminal history check policy can be found online in the General Procedures Manual, Section HR-2-1. Please indicate here if you will provide consent to the criminal history check when requested by the College

• Yes, I will provide my consent when requested
• No, I will not provide my consent when requested

Applicant Documents

Individuals suited to the position are recommended to have or be willing to learn the following knowledge, skills, and abilities. The incumbent is expected to follow College work rules and policies.

• Technical skills related to commonly used computer systems and applications.
• Excellent problem-solving abilities
• Must be able to work collaboratively in a team environment.
• Demonstrated skills in communication both oral and written.
• Ability to behave professionally with a customer-centric approach.
• Able to learn from critical feedback from customers and supervisors.

Ergonomic Requirements Working hours may be flexible from week to week based on the scheduling of AV events and activities. Work schedule is at the discretion and approval of your supervisor. Work may involve recurring late or early hours or weekend work. While performing the duties of this position, the employee is required to function effectively indoors in an office environment engaged in work of primarily a sedentary nature with the ability to sit or stand at workstation for extended periods. The employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls, reach with hands and arms and requires near visual acuity to write, read written materials and computer screens, and sufficient hearing and speech ability for ordinary telephonic conversations. Occasional lifting over ten pounds for 15 percent of the time. Computer screen is used more than 50 percent of the time. Must be able to kneel, stoop, crawl, and crouch and climb ladders. All individuals are required to be able to perform the essential functions with or without reasonable accommodation. Minimum Requirements Ideal candidate should have or be on their way to obtaining:

• Associates Degree or related degree in Computer Information systems, Audio Visual Technology or Electronic Engineering Technology with an emphasis on computer or AV systems.
• At least one year experience in computer support or AV technologies and systems.
• Additional experience may substitute for the AAS degree, but equivalency must be clearly demonstrated by applicant.
• Valid Oregon Drivers License, or the ability to obtain within 30-days from date of employment., The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process., This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting., + No High School Diploma or GED

• High School Diploma or GED
• Professional Certification or License (not a degree)
• Associates Degree
• Bachelors Degree in Progress
• Bachelors Degree
• Masters Degree In Progress
• Masters Degree
• Ph.D. in Progress
• Ph.D.
• J.D.
• M.D.
• Other Doctorate Level Degree

2. • We recognize the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your education/experience should be considered equivalent. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on the box or boxes you check, as we are committed to a fair and thorough evaluation process.

• I meet all minimum requirements (education and experience) listed for this position.
• I do not meet the minimum education degree requirement(s).
• My degree is not in the required stated area(s).
• I have less than the minimum years' experience in the area(s) required.

3. • As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on your response, as we are committed to a fair and thorough evaluation process.