IT Support Specialist

Our client is seeking an experienced IT Support Specialist to serve as a key escalation point within their technical support team. This individual will play a critical role in maintaining reliable IT operations across the organization, partnering with cross-functional teams to resolve complex issues, support end-users, and drive technical projects to completion. The ideal candidate is proactive, solutions-oriented, and thrives in a fast-paced environment where strong communication and ownership are essential., * Serve as a senior escalation point for complex technical issues, ensuring timely resolution and high-quality end-user support.

• Provide hands-on support for hardware, software, and peripheral installations, configurations, and troubleshooting.
• Deliver multi-channel technical support (in-person, phone, and remote) across a variety of systems and user environments.
• Coordinate with infrastructure, networking, and security teams to support system performance and issue resolution.
• Manage and fulfill user requests related to system access, equipment, and software provisioning.
• Lead or contribute to IT projects, ensuring deliverables are completed on time and aligned with business needs.
• Maintain clear communication with stakeholders by providing updates, timelines, and resolution status.
• Support user account administration, including directory services, email systems, and access controls.
• Assist with service desk coverage and ensure continuity of support operations as needed.
• Identify opportunities to improve processes, tools, and overall support efficiency.

• 6+ years of hands-on IT support experience in a professional environment.
• Bachelor's degree in Information Technology or a related field, or equivalent combination of education and experience.
• Strong experience supporting Windows client and server environments.
• Proficiency with networking fundamentals, including wireless standards and layer 2 switching.
• Experience with Active Directory, user access management, and email administration.
• Familiarity with VPN technologies, multi-factor authentication, and core security principles.
• Experience supporting IP telephony systems, including adds, moves, and changes.
• Strong troubleshooting, problem-solving, and organizational skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills with a customer-focused approach.
• Eligibility to work within regulated environments with compliance or security requirements.

Preferred:

• Experience supporting mobile devices and enterprise mobility management tools (e.g., iOS, Android, UEM platforms).
• Exposure to Mac environments, including iMac, MacBook, and iPad support.
• Basic knowledge of Linux or Unix systems.
• Familiarity with disk imaging and endpoint backup solutions.
• Experience working within highly regulated or compliance-driven environments.