IT Support Engineer

As IT Support Analyst, you are the primary IT contact for the Brussels office. You ensure smooth day-to-day IT operations and high-quality user support in close collaboration with regional and central IT teams., Act as first point of contact for all IT-related questions and incidents

• Provide 1st line and limited 2nd line support Support Microsoft environments (Windows, Microsoft 365, Active Directory, user & device management)

• Assist with business and legal applications used within the organisation

Workplace & Infrastructure Support (execution-focused):

• Set up and maintain workstations and user equipment
• Support meeting rooms, Teams Rooms, AV setups and connectivity issues
• Perform basic hardware interventions and local troubleshooting
• Manage IT equipment stock (laptops, phones, peripherals)

Service Delivery & Escalation:

• Escalate complex issues to regional/international IT teams
• Support implementation of centrally defined IT changes, updates and rollouts
• Follow ITIL-based processes and service standards
• Contribute to basic documentation and user guidance

User Support & Proactive Role:

• Provide a visible, approachable IT presence in the office
• Support and guide users in daily IT usage and tools
• Anticipate recurring issues and propose practical improvements
• Support internal training on IT tools and meeting room technologies

We are looking for a hands-on IT support professional with a strong service mindset and the ability to operate in a structured international environment.

Technical skills & experience:

• 4-6 years of experience in IT support or service desk roles
• Strong knowledge of Microsoft environments (Windows, Microsoft 365, Active Directory)
• Experience with user and device management
• Familiarity with tools such as Microsoft Intune and ServiceNow is a plus

Soft skills:

• Strong customer and service orientation
• Calm, patient and professional in user-facing situations
• Clear communicator, able to bridge technical and non-technical users
• Proactive, solution-oriented and practical mindset
• Comfortable working within global IT standards and processes
• Interest in new technologies and digital tools (including AI) is a plus

Languages:

• English: required
• French and/or Dutch: strongly preferred

Our client is an international professional services organisation with a strong presence across Europe and a highly structured global IT environment. The IT function is centrally coordinated and consists of +100 IT professionals across different regions. Local offices are supported through a combination of on-site IT presence and centralised support teams. For the Brussels office, we are currently looking to strengthen the local IT support capability with a dedicated on-site IT Support Analyst. This will be the primary IT support presence locally, acting as the main point of contact for end users while being embedded in a broader regional IT structure., You will be joining a stable and internationally renowned organisation within the legal sector, known for its high standards and professional excellence. The office is located in Brussels, in close proximity to Brussels South area, offering excellent accessibility by public transport. You can expect a collaborative and approachable working culture, where professionalism and respect go hand in hand with an informal and supportive day-to-day atmosphere. This is a long-term opportunity within a structured international IT environment, offering exposure to a wide range of technologies and the possibility to grow within a global organisation over time.