ICT Help Desk Technician

As an ICT Help Desk Technician, you will be the first line of support for our education customers, delivering assistance via telephone, remote support, and site visits. Your role will involve:

• Providing top-notch service desk support while adhering to pre-defined processes.
• Utilising remote support tools effectively to resolve issues.
• Demonstrating a solid understanding of Windows O/S and M365 products, along with education-specific applications.
• Prioritising workloads to manage peaks in demand seamlessly.
• Updating service desk software, specifically Connectwise Manage, with accuracy.
• Collaborating with a vibrant team to ensure smooth and effective service delivery., Impactful Work: Contribute to the educational sector by helping schools and institutions navigate their ICT challenges. Supportive Environment: Work with a friendly team that values collaboration and effective service delivery. Career Growth: Experience the rapid changes in ICT administration and curriculum environments, providing you with opportunities for professional development.

Are you passionate about technology and eager to help others? Our client, a dynamic organisation in the public sector, is looking for a dedicated ICT Help Desk Technician to provide exceptional technical support to education customers. If you thrive in a fast-paced environment and love troubleshooting, we want to hear from you!, We seek enthusiastic individuals who possess:

• A strong background in ICT Help Desk support.
• Experience with Connectwise Manage is desirable but not essential.
• Proficiency in using remote support tools.
• Excellent IT and numeracy skills.
• Outstanding interpersonal and communication abilities.
• A proactive approach to setting up and adjusting technical equipment as needed.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.