Remote Help Desk Support

Day to Day in the role (responsibilities): o Handle approximately 10 inbound support calls per day o Manage and close approximately 10 tickets daily o Provide consistent ticket updates in ServiceNow o Troubleshoot user issues related to systems, access, and connectivity o Perform Active Directory tasks (password resets, user support) o Assist with troubleshooting o Support remote users via Teams o Assist with software deployment (SCCM) and endpoint support o Troubleshoot VPN connectivity issues (FortiClient preferred) o Occasionally provide onsite support for: o WAP installations / upgrades o Network switch support o Server refreshes and major issues

o Bachelor's Degree in relevant major (IT, MIS, Computer Science, etc.) o 0-2 years of experience (internships or entry-level IT roles acceptable) o Basic knowledge of IT support / help desk functions o Strong communication skills (especially phone support) o Comfortable handling inbound calls and ticket volume o Ability to follow structured processes and document work clearly

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement o tickets o ticketing o troubleshooting o help desk o technical support

Reach Out to a Recruiter o Recruiter